Frequently Asked Questions

Everything you need to know about streaming your photos and videos to any TV with TVYou.

1Getting Started

What is TVYou?

TVYou is a personal media streaming platform that lets you upload, organize, and stream your photos and videos to any TV. It works on Roku, iOS devices, and web browsers, making it perfect for family photo slideshows, digital signage, business presentations, and more.

How do I get started with TVYou?

Getting started is easy: 1) Sign up for a free account at tvyou.com, 2) Upload your photos and videos, 3) Create playlists for your content, 4) Connect your TV using our Roku app or device pairing, 5) Start streaming! No credit card required for the free plan.

Is TVYou really free?

Yes! TVYou offers a free plan that includes 1GB of cloud storage, 1 TV display connection, and 1 user account. This is perfect for personal use. If you need more resources, you can add them at just $1 per GB, $1 per display, or $1 per additional user.

What devices does TVYou support?

TVYou currently supports: Roku TVs and devices (available in the Roku Channel Store), iOS devices (iPhone and iPad), and any web browser at tvyou.com. Android, Samsung TV, and LG TV support are coming soon.

2Streaming & Playback

How do I stream photos to my TV?

To stream photos to your TV: 1) Install the TVYou app from the Roku Channel Store, 2) Open the app and note the pairing code displayed, 3) Log into tvyou.com on your phone or computer, 4) Enter the pairing code to connect your TV, 5) Select a playlist and it will begin playing on your TV.

What is Push to TV?

Push to TV is a feature that lets you instantly send any photo or video from your phone or computer directly to your TV in real-time. It's perfect for sharing moments during gatherings or quickly displaying content without creating a playlist first.

Can I control playback speed for slideshows?

Yes, you can customize how long each photo displays in your slideshows. Set timing per playlist from a few seconds to several minutes per image. You can also enable shuffle mode and loop playback for continuous display.

What video formats are supported?

TVYou supports most common video formats including MP4, MOV, and AVI. Videos are automatically optimized for streaming to ensure smooth playback on your TV. Maximum file sizes depend on your storage plan.

3Account & Billing

How does TVYou pricing work?

TVYou uses simple pay-per-resource pricing. Start with a free plan (1GB, 1 display, 1 user), then add resources as needed: $1 per additional GB of storage, $1 per additional TV display, $1 per additional user account. No subscriptions or hidden fees.

Can I add family members to my account?

Yes! You can add secondary users to your account for $1 per user. Secondary users can upload content and manage playlists while you maintain control as the primary account holder. Perfect for family sharing.

How do I cancel or downgrade my plan?

You can adjust your resources anytime from your account settings. Remove displays or users instantly. To reduce storage, you'll need to delete media first to free up space. There are no cancellation fees.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processor. All transactions are encrypted and secure.

4Business & Digital Signage

Can I use TVYou for business digital signage?

Absolutely! TVYou is perfect for business digital signage including restaurant menu boards, retail store displays, hotel lobby screens, corporate presentations, and waiting room content. Manage multiple displays from one dashboard.

How many displays can I manage?

There's no limit to the number of displays you can manage. Start with 1 free display, then add more at $1 each. Each display can show different content or the same playlist across all screens.

Can I schedule content for different times?

Yes, you can create different playlists for different times of day or occasions. Switch between breakfast, lunch, and dinner menus for restaurants, or rotate promotional content throughout the day.

Is TVYou suitable for restaurants?

Yes! TVYou is ideal for restaurant digital menu boards. Upload your menu images, create playlists for different meal times, and display them on any TV. Update prices or specials instantly from your phone or computer.

5Technical & Security

Is my media secure?

Yes, security is a top priority. TVYou uses AWS infrastructure with encrypted storage, secure HTTPS transfers, and cryptographically signed URLs for media access. Your content is protected with enterprise-grade security.

What is the maximum file size I can upload?

Individual files can be up to 500MB for videos and 50MB for images. Total storage depends on your plan - 1GB free, with additional storage available at $1 per GB.

Can I access TVYou offline?

TVYou requires an internet connection to stream content to your TV. However, once content is loaded on your Roku device, it can continue playing even if there's a brief connection interruption.

How do I connect my Roku to TVYou?

1) Search for 'TVYou' in the Roku Channel Store and install the app, 2) Open TVYou on your Roku - a pairing code will display, 3) Go to tvyou.com and sign in, 4) Enter the pairing code in your account settings, 5) Your Roku is now connected and ready to stream.

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